When will my order be shipped?
Orders are typically processed and shipped within one to three business days after payment confirmation. You will receive a shipping confirmation email with tracking information once your order has been dispatched from our warehouse.

How much does shipping cost?
Shipping costs $30 for standard delivery. However, we offer free shipping on all orders over $100, making it easy to save on delivery costs with larger purchases.

Is free shipping available?
Yes, free shipping is available on all orders with a total value of $100 or more. For orders under $100, standard shipping rates of $30 apply.

How about tariffs and duties?
All tariffs and duties are included in the shipping price you see at checkout. There are no hidden fees or additional charges upon delivery, ensuring complete transparency in your final cost.

Do you ship internationally?
Yes, we ship internationally to both the European Union and the United States. Please note that this is the USA version of our website, optimized for customers in these regions.

What payment methods do you accept?
We accept credit card payments, bank transfers, and Shop Pay. You can select your preferred payment method at checkout for a secure and convenient transaction.

Are prices including VAT?
Yes, all prices displayed on our website include VAT. The price you see is the final price you pay, with no additional tax added at checkout.

How do I redeem a promo code?
You can redeem a promo code during the checkout process. Simply enter your code in the designated promo code field and click apply. The discount will be reflected in your order total before you complete your purchase.

How do I redeem a gift card?
Gift cards can be redeemed at checkout by entering the gift card code in the payment section. The gift card value will be applied to your order total, and any remaining balance can be used for future purchases.

How can I leave a review?
To maintain the authenticity of our reviews, we have a secure, automated process. Once your order is marked as delivered, we will send a personalized review invitation to your email. This secure link will guide you to a private feedback form. Please note that if you have not received an invitation, we welcome you to share your feedback directly with us through our contact form at any time.

I did not receive an invitation for a review. What should I do?
If you have not received a review invitation within a reasonable time after delivery, please contact our support team. We will be happy to assist you and ensure you have the opportunity to share your feedback.

When will my review be posted?
All reviews are carefully reviewed by our team to ensure authenticity and quality. Your review will be posted within fourteen days after submission, provided it meets our review guidelines.

Can I review, edit, or delete my review?
Yes, of course. You have full control over your review and can edit or delete it at any time. Simply contact our support team, and we will assist you with making the desired changes.

Is my review anonymous?
Yes, your review can be posted anonymously if you prefer. You have the option to include or exclude your name when submitting your feedback.

Can I exchange my order?
Yes, we accept exchanges. If you would like to exchange an item for a different size, color, or product, please follow the instructions on our return portal to initiate the exchange process.

How do I return an order?
To return an order, please visit our return portal and follow the step-by-step instructions provided. You will need your order number and email address to begin the return process.

Can I return a product bought on sale?
Yes, sale items can generally be returned. However, under certain circumstances, some sale items may not be eligible for return. Please fill in the return portal with your order details, and we will let you know if your item qualifies for return.

Do I have to pay for postage if I return an item?
Yes, return shipping costs are the responsibility of the customer. You will need to arrange and pay for return postage when sending items back to us.